Shipping Policy
SHIPPING COVERAGE
-
We ship internationally.
-
Shipping availability may vary depending on the destination country.
PROCESSING TIME
-
Orders are processed within 3-7 business days (excluding weekends and public holidays) after payment is received.
-
Orders placed after 5:00 pm AEDT will be processed the next business day.
-
You will receive a confirmation email with tracking information once your order has been dispatched.
SHIPPING METHOD & DELIVERY
-
We use [list courier services, e.g., Australia Post, Sendle, DHL] to ensure reliable delivery.
-
Estimated delivery times are as follows:
-
Standard Domestic Shipping: [X] to [X] business days.
-
Express Domestic Shipping: [X] to [X] business days.
-
International Shipping: Delivery times vary by destination and will be estimated at checkout.
-
Remote or regional areas may require additional time for delivery.
-
SHIPPING COSTS
-
Shipping fees are calculated at checkout based on your delivery address and chosen shipping method.
-
Free shipping may be offered on orders over 100 AUD.
-
International shipping rates vary based on location and selected service.
TRACKING ORDERS
-
Once your order is shipped, you will receive a tracking number via email.
-
You can track your order through [courier tracking website].
ADDRESS ACCURACY & DELIVERY ISSUES
-
Customers must provide accurate shipping details. We are not responsible for delayed, lost, or undelivered orders due to incorrect information.
-
If a package is returned to us due to an incorrect address, reshipping fees will apply.
CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)
-
International shipments may be subject to customs duties, taxes, or import fees depending on the destination country.
-
Customers are responsible for any applicable customs charges.
-
We recommend checking with your local customs office for specific regulations before placing an order.
DAMAGED, LOST OR DELAYED SHIPMENTS
-
If your package arrives damaged, please contact us within 5 days with photos of the damage.
-
If your order is lost or delayed, contact us, and we will work with the courier to resolve the issue.
CHANGES TO SHIPPING POLICY
We reserve the right to update this Shipping Policy at any time. Any changes will take effect immediately upon posting on our Website.
For any shipping-related inquiries, please contact us at info@peacefulmoments.com.au.