Refund Policy
ELIGIBILITY FOR RETURNS & REFUNDS
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We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and with all packaging intact.
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Items that show signs of use, damage, or missing components will not be eligible for a refund.
RETURN PROCESS
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Customers must notify us before returning an item by contacting info@peacefulmoments.com.au and providing order details.
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Once the return is approved, we will provide instructions on where to send the item.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
REFUND PROCESSING
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Refunds will be processed within 14 days after receiving and inspecting the returned item.
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Refunds will be issued to the original payment method.
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Shipping costs are non-refundable, except in cases where the item is defective or incorrect.
DAMAGED OR DEFECTIVE ITEMS
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If the item arrives damaged or defective, please contact us within 14 days of delivery with photographic evidence.
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We will offer either a replacement, store credit, or a full refund, depending on customer preference and item availability.
PERSONALIZED ITEMS
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Personalized or customized items cannot be returned unless they are defective.
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Gift cards and downloadable digital products are non-refundable.
If you have any questions regarding our refund policy, please contact us at info@peacefulmoments.com.au